How Policy Applies Across Indonesian Wallets
We collect the details needed to create and secure your account, such as your contact details, verification records, sign-in events and selected device signals. When you use DANA, OVO, GoPay, QRIS, bank transfer or a virtual account, we receive transaction references and status details required to
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match an account action, confirm a receipt or investigate a stalled wallet status. We use these records to provide account access, respond to support requests, detect unusual sign-ins and keep an accurate payment trail. We do not ask for unrelated device content, and we do not
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use payment credentials for unrelated purposes. Our service providers may process limited data for hosting, security, payment matching or support delivery under our instructions. Retention depends on the purpose and applicable rules. You can ask what we hold, request a correction or ask about deletion; access
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depends on local law and any record we must retain. This policy applies where local law permits.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.